Order Processing Time
It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 2-5 business days of order confirmation/payment. Orders made on the weekends might experience delays.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be minimal.
The Shipping Process (in Working Days) Is as Follows:
Delivery time = Process time (order preparation) + Shipping time
- Order preparation
Once your order information is received, we will process the order:
(1) Check the order details.
(2) Clear product production renderings
(3) Check your shipping address.
(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.
(5) If everything is ready, your order will be shipped from our warehouse.
Please make sure the address you provide is detailed (Street Number is necessary). Otherwise, our customer service team will inform you of it. This may delay shipment.
Once your order shipped, we will send you an e-mail containing a tracking number and query website.
Shipping Methods:
(1) Free Shipping on all orders:
- We offer free Shipping on all orders.
- Express Mail Service (EMS) / UPS / DHL / FedEx Delivery
|
Country |
Estimated Shipping Time |
|
USA |
2-5 business days |
|
Canada |
2-5 business days |
|
Europe |
1-6 business days |
|
Asia |
1-4 business days |
|
Australia |
2-6 business days |
Please note:
- Fluctuating delivery times depend on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with. For faster shipping, please contact us at info@illusionneon.com
-
We offer a 12-month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge! :)
- If you need any more help whatsoever, please don't hesitate to contact our team via email at info@illusionneon.com.
Compensation for Late Delivery
If your order is delayed, please contact us via email info@illusionneon.com, and we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase within 24 hours.
If your payment is finished and the parcel is not shipped out, but over 24 hours, you can cancel your order, but we will only refund 80% of your money.
Orders can't be canceled once the parcel is shipped out.
About Customs
In rare cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs, duties, or tariffs.
About Sales Tax
We do not charge any sales tax on orders.
Q&A
How soon can I get my order?
- You can check the date you placed your order and refer to the relevant shipping time information.
- You can also track your order. For details, please see “Track Your Order?”.
- Generally, your order will be delivered within 6 business days (depending on your shipping address and the product you take). If not, contact our customer service team at info@illusionneon.com for updates.
How to track my order?
- You will receive an e-mail containing a tracking number once your order shipped.
- Click this link https://www.17track.net/en and then enter the tracking number.
- You can also contact our customer service team info@illusionneon.com for the latest logistics information.
Should you have any questions about the Shipping Policy, please contact us:
Warehouse Address: 1-2, North 1st Street, Bolong Road, Jidongyi Community, Xiaolan, Zhongshan City, Guangdong, China
Office Address: 541 Taylor Way, San Carlos, CA 94070, USA
China Phone Number: +86 17666477371
U.S. Phone Number: +1 586-346-9019
Email: info@illusionneon.com
Office Hours: Monday - Friday EST 9:00 am - 5:00 pm